Cancellation Policy

Clients who provide less than 24 hours notice for cancellation or rescheduling of an appointment will incur a charge of 50% to cover loss of earnings. Clients who miss their appointment without prior notification (no-shows) will incur a 100% cancellation fee.


Please be aware that children under 16 are not permitted in the salon unless they are having a treatment. Children under 16 may have gel nails & selected waxing treatments, with parental consent and with a parent present throughout the appointment.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for a period of 6 calendar months from the purchase date. Gift vouchers cannot be redeemed for cash or sold or transferred. Your gift voucher must be handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Medical Conditions

Please inform your therapist of any change in medical condition or medication, including pregnancy, prior to booking; as some treatments may not be appropriate for you.

Patch Tests

Patch tests are required for all eyelash services & eyebrow tinting. Under no circumstances will a treatment be carried out without a clear patch test. Patch tests will need to be repeated if you have not visited the salon for a period of 6 months.

Pricing Alterations

We reserve the right to amend pricing without prior notification.


Please arrive on time, as you have a designated time slot. If you are more than 15 minutes late, your appointment will be forfeited & you will be charged a no show fee.